Refund policy

Refund Policy

We want you to feel confident ordering from Hemp and Hers.

Returns
Due to the nature of wellness products, we can only accept returns on unopened, unused items in their original packaging.

-Return window: 14 days from the date your order is delivered

-Items must be unopened, unused, and in original condition

-Shipping fees are non-refundable

Non-returnable items
We do not accept returns for:

-Opened or used products

-Final sale items

-Gift cards (if applicable)

Damaged or incorrect items
If your order arrives damaged or you received the wrong item, email us within 48 hours of delivery at info@hempandhers.shop 

With:

-Order number

-Photos of the item(s) and packaging

We’ll make it right with a replacement or refund, depending on availability.

Refunds
Once your return is received and inspected, we’ll notify you of approval. Approved refunds are issued back to your original payment method. Processing times vary by bank.

How to start a return
Email info@hempandhers.shop with your order number and reason for return. We will provide return instructions.